Message (-4): Wrong host for license

Question

I have installed the rlmid1 dongle drivers but the software reports:

Error checking out license. Wrong host for license (-4)

when I try to start the software - what can I do?

Solution

There are a number of possible causes for this error, depending on the type of license you are trying to use:

Standalone (node locked) license

The error message generally indicates that the PC or operating system (OS) is not the one for which the license was generated. If you have upgraded your operating system recently then your old license will no longer be valid and we will need to generate a new one for you. Please email a copy of the license you are trying to use and the new computer's 'hostid' (see below) to support@limitstate.com

Dongle license

For users of a dongle license, the "-4" error has a number of potential causes:

The dongle is not the one for which the license was generated. Check that the license you are trying to use is the right one for use with your dongle (tip - the rlmid1 value written on the side of the dongle should match the value given in the license file).
The dongle is not inserted properly into the PC. Please check that the dongle is seated correctly in your PC - a light should appear if everything is OK.
The dongle is unable to communicate with the PC. Some systems have a firewall that restricts port 1947, which must be open for the dongle to be able to communicate with the PC (the HASP License Manager uses port 1947 to transfer data over TCP and UDP protocols). Please ensure this port is open on your PC then try starting the software again.
The dongle is not recognised by the PC. If the dongle light is on but the software is not starting, first try removing and inserting the dongle again (you should see a number of messages indicating that your system has recognised the device). If this does not work, you may need to install the device drivers again - the most up to date information and a link to the installer is on our website (select the appropriate “Sentinel HASP LDK” installer for your operating system): https://www.limitstate.com/dongles

If you then insert the dongle and wait for it to be recognized by the system, the software should start OK.

Other

Open a command prompt
Type: ipconfig /all
On pressing return a list should be displayed showing all the connections on the PC you are using - copy and paste it into an email and send it to support@limitstate.com.
Look for the MAC address of your dongle (this should be the same as the hostid in your license file, which can be opened in Notepad or similar).
If the MAC address is not shown, the dongle has not been recognised by the PC - try unplugging and reconnecting the dongle and / or rebooting the PC then following the steps from 1 to 4 again.
If the MAC address is now shown, try running the LimitState software.
If the MAC address is not shown, or if the the LimitState software still does not start, let us know.

Finding your hostid

Computer

To get the hostid of your computer:

Start the software
Click Request license via email
Click the link to Generate a standard license enquiry email
Note the value of the hostid and send the email to support@limitstate.com

Dongle

To get the hostid of your dongle:

Check the side of the dongle for a rlmid1 number.
Note the value of the hostid and send the email to support@limitstate.com