Question
When trying to use a network license, I receive the message:
Error checking out PRODUCT license.
No license for product (-1)
How can I resolve this?
Solution
A '-1' error message normally indicates that the license file is missing from the license server machine (or is not saved in the correct location).
Try the following:
- Obtain a copy of your LimitState license file (*.lic).
- Save the file in the installation folder of the license server software (e.g. C:\Program Files (x86)\LimitState\NetworkLicenseServer).
- Go to the "Reprise License Server Administration" web page on the server (http://localhost:5054).
- On the left of the screen, click "Reread/Restart Servers" and follow any instructions given.
- Try checking out a license from the server on a client machine.
If none of these actions solve the problem, please contact our support team on support@limitstate.com or +44 (0) 114 224 2240. It would also be useful for us to see the diagnostics file for the server machine:
- Go to the "Reprise License Server Administration" web page on the server (http://localhost:5054)
- Click 'Diagnostics' on the left-hand-side
- Save 'rlmdiag.txt' then email it to support@limitstate.com